Yaser Saqib
Most UK retail shops agree that customer service needs to improve.
There is also a website for the company that organised this discussion.
http://www.skillsmartretail.com/sr/default.aspx
- Caroline Flinders
http://www.hci.com.au/hcisite2/toolkit/smallgro.htm
Topics
Skills for leading and participation
Teamwork in small groups
Types of skills required
Task functions
Maintenance functions
Personal functions